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Post by Justin 546199 on Apr 3, 2016 22:34:31 GMT 1
I'm lvl 58, on server Xanath with my id 546199 and name Justin. I logout and now when I log back in says I'm lvl 1. What can I do? Please help
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Mystici
Newborn
Posts: 17
Server: Xanath (EU CET)
ID: 198396
LVL: 70
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Post by Mystici on Apr 4, 2016 6:02:10 GMT 1
Did you used guest account or binded your account? Ht warned on news that you might lose your account on Ios if you don't bind it.
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Post by Justin 546199 on Apr 4, 2016 13:04:57 GMT 1
I used my google account
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Mystici
Newborn
Posts: 17
Server: Xanath (EU CET)
ID: 198396
LVL: 70
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Post by Mystici on Apr 4, 2016 15:01:58 GMT 1
That's weird, I use Google myself too and I don't have any problems.I guess you should propably contact the developers and see if they can help you:)
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Post by gamemaster on Jul 15, 2016 14:25:06 GMT 1
I have the same problem. Does anyone know how to contact the developers? I tried to use the support button, but inside there is a little bit confusing options, I'm not sure where exactly should I write the message for them...
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Just Click the Chat Bubble
Guest
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Post by Just Click the Chat Bubble on Jul 15, 2016 14:47:04 GMT 1
In the support menu, there's a chat bubble at the top right that messages the devs
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Post by 181Light on Jul 15, 2016 19:11:10 GMT 1
In the support menu, there's a chat bubble at the top right that messages the devs I can't speak for a google account as I use an iPhone and I log in through Apples PlayCentre There have been a couple of times when 'PlayCentre' had issues and not Hero's Tatics The solution became logging out of play centre, rebooting the phone, logging back into play centre and then things worked properly in game I might suggest you attempt something similar through the gold play. Dev won't be able to diagnose that problem if it's not on their end.
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Post by zlox on Jul 27, 2016 15:32:16 GMT 1
How can I change my guest acc to a regular, or bind it?
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Post by Kakashi-Sensei on Jul 27, 2016 16:09:24 GMT 1
The dev e-mail: support@heroestactics.com Every app, in the option "read more" in the play store has, in the end of the page his email.
Are u sure u are trying to enter in the same server as your level 58 are? Are u sure u are using the same login account as your level 58 use to login?
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Post by actionmarco on Aug 10, 2016 11:58:41 GMT 1
pretty sure you are just logged in with the wrong login method (for example you think you logged in with google, but actually your account is linked to your facebook, not google) or on the wrong server. just log out and log in again. and try guest login.
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